At Vehala, we are committed to providing you with the highest quality products and exceptional customer service. If, for any reason, you are not completely satisfied with your purchase, we offer a comprehensive return and refund policy to ensure your peace of mind.
Eligibility for Returns:
We accept returns for eligible items within 30 days from the date of purchase. To be eligible for a return, items must be unused, in their original packaging, and in the same condition as received.
Initiating a Return:
To initiate a return, please contact our dedicated customer service team with your order number and details of the item(s) you wish to return. Our team will guide you through the return process and provide you with a return authorization if applicable.
Return Shipping:
Customers are responsible for the cost of return shipping, unless the return is due to an error on our part or a defective product. We recommend using a trackable shipping method to ensure the safe and timely return of your item(s).
Upon receipt of your returned item(s), our team will inspect them to verify their eligibility for a refund.
Return Warehouse:
• Receiver: Vehala
• Address: 23132 Trillium Dr, Wildomar, CA 92595, United States.
• Phone number: +1 559-578-4159
Refund Process:
Once your returned item(s) have been received and inspected, we will process your refund accordingly. Refunds will be issued to the original method of payment within 5-7 business days.
Please note that shipping fees are non-refundable, and a restocking fee may apply to certain returns.
Exchanges:
If you would like to exchange an item for a different size, color, or style, please contact our customer service team to arrange for an exchange. Exchanges are subject to product availability.
Damaged or Defective Items:
In the unlikely event that you receive a damaged or defective item, please notify us immediately. We will work swiftly to resolve the issue and provide you with a replacement or refund at no additional cost to you.
Policy Updates:
We reserve the right to update or modify our return and refund policy at any time. Any changes will be communicated to customers through our website or via email.
Our goal is to ensure your complete satisfaction with every purchase from Vehala. If you have any questions or concerns regarding our return and refund policy, please don’t hesitate to reach out to us. Your satisfaction is our priority, and we are here to assist you every step of the way. Thank you for choosing Vehala!